SUPPORT
Support
Prepare the information for your question type, then contact us using the email below.
General and business inquiries: contact@ongsoolabs.com
Support email: support@ongsoolabs.com
Buyer-support phone: +82 70-8080-1893
Information to prepare
Reader API request problem
- If the API response includes X-Request-Id, copy its value. It is present only after request processing begins.
- Include the occurrence time and timezone, HTTP status or error code, and a short description.
- Provide a URL only when support explicitly requests it.
Account, billing, or other question
- Include the sign-in email, occurrence time, and a short description.
- For payment questions, include the Paddle order number or receipt information.
Do not send API keys, passwords, cookies, Authorization headers, payment details, request or response bodies, or page content.
Google and GitHub identities are not automatically merged even when their provider emails match. To reach an existing Workspace, choose the provider used first.
Privacy rights request
To request access, correction, deletion, restriction of processing, or withdrawal of consent, email support with the subject Privacy request. We verify the requester and scope before providing the result or a reason for any restriction. Do not send passwords, API keys, cookies, or payment-card information.
Closing an account immediately ends Dashboard and API access, but it is not a request to delete personal information. Records required for law, payment, or dispute handling may remain for the applicable retention period.